Position: Account Manager for CRM Agency (Shanghai)

Report to:  Business Director

Company: ICLP (奥信常客策划顾问) is the world's top specialist agency of loyalty marketing. We manage profitable relationships on behalf of our clients and deliver world-class loyalty marketing solutions via our 3-core competencies: Consulting, Creative & Database Management. More details can be found at www.iclployalty.com.

ICLP为您提供优厚的待遇和良好的事业发展机会。请将中英文简历、目前薪资和期望薪资发送电子邮件到jobs@iclp.com.cn （请注意我们将只给符合我们职位要求的候选人作回复）。

Location: ICLP Shanghai

Requirements

·         Tertiary educated, preferably in business or marketing.

·         Minimum 4 years experience in CRM, database marketing, marketing communications or partner marketing.

·         Previous account servicing experience in retail accounts will be an added advantage.

·         Strong project management and interpersonal skills, able to communicate to all levels of contacts, internally or externally

·         Detailed, analytical, organized, reliable

·         A team player with ability to deliver projects independently

·         Possesses commercial awareness (ideally with account profitability)

·         Good written and oral presentation skills in both English and Chinese

·         Proficient with MS Office applications

Duties:

·           Develop and manage a strong relationship with an international retail client and other clients as may be assigned from time to time.

·           Develop and maintain the CRM programs of assigned clients

·           Support development of marketing/program strategy and proposal to the client, including program development, benefit platform development, online and offline communication dialogue.

·           Develop and implement the approved strategies into a series of marketing activities / campaigns; monitor operation and quality control, track and report performance.

·           Co-ordinate with other internal departments (such as IT and Creative department), client, dealers and suppliers (such as call centre) for day-to-day implementation of the program.

·           Support conduction of program review, data analysis, and partner solicitation.